Payment & Refunds

Last updated: 29 October 2026.

How to place an order

1. Sign in to the panel at desk.wameup.com and open the “Payment” tab (profile menu → “Payment”).
2. In the “Top up Unit” card pick an amount or type your own, from 1 000 ₸; underneath you see how many Unit it gives.
3. Press the payment button — the bank’s secure payment page opens.
4. Enter your card details and confirm the payment with a one-time 3-D Secure code.
5. Once the bank confirms the payment, access opens automatically and the result is shown on screen.

Payment methods

Access to WameUp is paid by Visa or Mastercard. After you choose the top-up amount, a secure payment page hosted by JSC Bank CenterCredit opens, where you enter your card details: number, cardholder name, expiry date, and the three-digit security code (CVV2 for Visa, CVC2 for Mastercard). All of these are printed on the card itself.

Cardholder verification uses the 3-D Secure protocol. If the bank that issued your card supports this technology, you will be redirected to its page to enter a one-time confirmation code, usually sent by SMS. If the code doesn't arrive, contact the bank that issued your card.

Online payment follows the rules of Visa International and Mastercard, with encrypted data transmission over secure channels.

Payment security

Card data is accepted and processed by JSC Bank CenterCredit under the PCI DSS security standard. Data reaches the payment gateway over SSL and is transmitted further only over closed banking networks. WameUp never receives or stores your card number, expiry date, or security code — that information is entered only on the bank's page and is accessible solely to the bank and the card networks.

Questions about a payment: info@wameup.com.

If a payment fails

• the card isn't enabled for online payments — check with the bank that issued it;
• insufficient funds on the card;
• card details entered incorrectly;
• the card has expired — the date is printed on the front of the card.

When access opens

• The service is digital: no physical goods are shipped, there is no delivery and no pickup points, and there are no regional restrictions within Kazakhstan.
• Unit are credited as soon as the bank confirms the payment — usually within a minute. If the bank confirmed the payment and the Unit have not arrived within an hour, write to us.
• Purchased Unit never expire: they are spent as the service works. The act and the invoice are issued on the day of payment.

Cancelling or changing an order

• Before the payment is confirmed an order is cancelled simply by closing the payment page — no money is taken and the invoice expires automatically after 20 minutes.
• After payment you may stop using the service at any time under the “Refunds” rules below.
• There is no product exchange — the service is digital. If the service was unavailable through our fault, the refund procedure applies.

Refunds

WameUp works pay-as-you-go: you top up your Unit balance and spend it as the AI agent and the other features of the service work. There is no subscription and there are no plans. The full payment rules are in the public offer, section 4.

• Purchased Unit are not refunded in money — neither spent nor remaining: they never expire. Unit you no longer need can be moved to a friend in the panel.
• Exception. If the service was unavailable through WameUp’s fault beyond the level stated in the offer, we refund the Unit that could not be used because of it.

To request a refund on this basis, send a written request to info@wameup.com with the purchase number and a description of the failure. A justified refund goes to the card used for the payment within 10 business days of receiving the request.

For payments processed in error (duplicate charge, wrong amount), write to the same address with a copy of the payment record.

Prices are shown in Kazakhstani tenge and are final: no VAT is charged — WameUp (sole proprietor) is not a VAT payer. We charge no fees on top of the stated amount; your card issuer may charge its own transfer fee.

Company details

Individual Entrepreneur WameUp, IIN 861113402404
Republic of Kazakhstan, Almaty, Seifullin str. 416/3, office 59
Working hours: Around the clock, seven days a week — by email and on WhatsApp.
Email: info@wameup.com

Full terms of use are in the public offer; personal data handling is described in the Privacy Policy.

Cards we accept

3-D SecurePCI DSS

Visa and Mastercard issued by banks in Kazakhstan and abroad. Payments are protected by 3-D Secure; card data is processed by the acquiring bank under the PCI DSS standard.